Terms & conditions

General

The following terms and conditions apply to all transactions received by electronicals. The placement of an order indicates your acceptance of these terms and conditions. The following terms and conditions do not affect your statutory rights.

Description Of Goods

All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All images, descriptive matter, specifications on this site are for the sole purpose of giving an approximate description. Full details of specifications are available from manufacturers brochures or websites.

Product & Pricing Information

All product specifications, images and other information published on our website have been made accessible by suppliers, manufacturers and publications. electronicals cannot guarantee the reliability or accuracy of the information and prices described, published or quoted. These terms and conditions do not affect your statutory rights.

All prices quoted on our website are shown without delivery charges, which will be calculated after a valid postcode has been entered at the checkout.

Certain products will be supplied flat packed for self-assembly.

We advise customers to keep their box and packaging in the event of having to return the product for any reason.

Availability

All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.

Payment

electronicals accept all major credit/debit cards including Visa, MasterCard and Switch. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your ordered being processed.

Your order will only be processed once an authorisation code has been received. Cheques and postal orders take a minimum of 10 days from receipt until payment has cleared then goods can be released for dispatch. electronicals reserve the right to charge 2.5% for credit card transactions, with 3% for Amex. All offers are inclusive of 17.5% V.A.T.

Please note when placing your order by credit card we shall only deliver to the address the credit card is registered to.

Errors and Omissions

In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers. We reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card.

Delivery

Delivery of all products, which are available in stock, will be completed as a door-to-door service in the UK mainland only.

Areas in northern and north western Scotland may be subject to slightly longer delays please check when ordering.

All products, which are available in stock, will be sent via a national courier on a next working day delivery service from clearance of payment.

We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods, if they are delivered within a reasonable period of time.

Acceptance and Risk

When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature.

From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.

Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.

Notification of Claims

Shortages, damages and incorrect goods should be reported to electronicals within 3 days from receipt, any delay in doing so might prejudice your claim.

Product Guarantees

All products supplied are covered by the terms and conditions of the manufacturers guarantee and are covered by the stipulated guarantee period.

Routine maintenance tuning of channels, convergence and user interface configuration that are available within the user's remit are not covered under the manufacturers guarantee.

All goods that develop faults should be reported to electronicals. Contact should be made via email: info@electronicals.co.uk

LCD and Plasma technology: please be aware that LCD panels and Plasma displays are manufactured with a remarkably high level of precision technology. As such the manufacturer cannot guarantee and the buyer needs to be aware that sometimes parts of the screen may have missing or coloured pixels. This is not considered a malfunction with the LCD panel or Plasma display; however manufacturers have a tolerance level as to the level of failed pixels where they may consider taking the unit back as faulty for refund/exchange (PLEASE SEE MANUFACTURERS TERMS AND CONDITIONS). We suggest contacting the manufacturer regarding the tolerance levels on their products.

Returned Goods

If you need to return faulty goods to the manufacturer, you are under a duty to take reasonable care of the goods and to see that they are received by them and not damaged in transit, as such we advise our customers to retain the original box and packaging materials provided with the goods.

We advise our customers that all accessories should be unopened; including cabinets, remote controls, speaker wire, batteries and scart leads / other cables, any accessories missing from the returned product will incur an administration charge of £45.00 plus the replacement cost from the manufacturer.

Goods that are found to be dead on arrival with the customer will be collected inspected and repaired, replaced or refunded if they do not fall within manufacturers specifications, this does not affect your statutory rights.

Goods that we find working to manufacturers specifications will be returned to you and the cost of the carriage charged to your account. Any returned goods refused to be accepted back by the customer will also incur direct costs at a minimum 25% of the invoice price plus a flat rate of £45.00 administration fee for processing.